New request

Your customer just sends an email.
The system does the rest.

Solveport is a help desk running on your own address — yourcompany.solveport.app. Wherever requests come from — IT support, customer service, facilities, software support, field service — they all land in one place. Incoming email becomes a ticket, the SLA clock starts, resolutions turn into knowledge base articles, and satisfaction gets measured rather than assumed. Hosting, updates and backups are on us.

Start free trial — 30 days How it works ↓

yourcompany.solveport.app · monthly or yearly · hosted and maintained in the EU

yourcompany.solveport.app/admin
🎫 Tickets 3 📋 Canned replies📖 Knowledge base📈 Statistics
#KQ4-T7M-2XR Server unreachable — accounting is down NEW
#3ET-TEY-WRF Meeting room A/C not cooling NEW
#B2X-5H4-R6Q New starter needs access
✓ #ZEE-Z56-X3Z Incorrect invoice corrected — resolved 😊
1 · New request

Email becomes a ticket — on its own

Your customers do not want to learn a portal. They do not have to: they simply write to your support address, and the system collects the messages every minute.

  • A new email opens a new ticket — the sender immediately receives a confirmation with the ticket number, and their attachments are stored on the ticket.
  • Replies stay with the ticket: the system recognises the ticket number in the subject line and files the message where it belongs.
  • No account needed. Customers can also submit a request from a public form — with a magic link, without registering.
  • Nothing gets lost. Every message is logged, so you can always see what was sent, to whom, and when.
From: j.smith@customer.com
Printer not printing
Hello! The warehouse printer has not responded since this morning, nobody can print delivery notes.
📎 error.jpg
→
#3ET-TEY-WRF
Printer not printing
NEW TICKET✓ confirmedSLA 4:00:00
Reply: Ultimate Support
Thank you, we are on it. A colleague will be in touch within 30 minutes.

Arrival → ticket → confirmation → reply. Automatically.

2 · In progress

Daily work, in the fast lane

The job is not opening tickets. The job is closing them — and knowing which one to pick up next.

  • Board view: drag a ticket to another status and everything follows — notification, audit trail, SLA clock.
  • The SLA clock knows your working hours. It pauses while you are waiting on the customer, and it does not run over the weekend.
  • Canned replies for questions you answer weekly — in your own words, not a template you have to fight.
  • Recurring tickets for preventive maintenance: monthly server checks, quarterly backup tests. They open themselves.
  • Time logging on the ticket, billable and non-billable separately — so the monthly invoice is not guesswork.
And more, at the same price
Canned repliesone click, with the name and ticket number already filled in
Red badgeyou see a new request within half a minute, even in a background tab
Labels„under warranty", „on site" — and you can filter on them
Custom fieldseach category asks for the data that category needs
Merging ticketswhen the same thing came in twice
Recurring ticketspreventive maintenance opens on its own, instead of living in your head
Board viewdrag a ticket into its next status
Requests without a passwordthe customer writes an email and follows it through with a link
Asset registeryour customers machines and every past fault of theirs in one place
Time loggingcall-outs and hours even without a ticket, in one monthly summary
Audit logwho changed what, and when
Assignment by categorythe ticket reaches the right colleague on its own
Reply and statusin one move, next to the send button
…/admin/ticket.php?id=214
📋 Insert canned reply… ▾
📖 Link an article… ▾
Dear John Miller,
Regarding ticket #3ET-TEY-WRF: we have updated the printer driver…
Send reply + Waiting on customer ▾ SLA 2h 14m
3 · Knowledge base

A knowledge base that prevents tickets

The same question, for the fourth time this month. It does not have to be.

  • Turn a resolution into an article in one step, straight from the ticket — while you still remember what actually fixed it.
  • Customers can read it in the portal, or you can keep an article internal for your own team.
  • Attach an article to a reply: the customer gets the answer and the full write-up in one message.
…/portal/new_ticket.php
Subject
💡 These articles may help — one of them might solve it right away:
→ Printer not printing: first steps
→ Stuck print queue jobs

the answer arrives faster than the ticket

4 · Resolved

Do not hope they are satisfied. Know.

When a ticket is resolved, the customer gets a one-click rating request. No survey, no login — a single click in the email.

  • Satisfaction per ticket, with an optional comment — you see exactly which case went wrong, not just an average.
  • Resolution time in working hours, not calendar hours. A Friday evening ticket closed Monday morning is not a three-day case.
  • Reports you can hand to a client: ticket volume, response times, SLA compliance, logged hours — exportable.
…/portal/rate.php
#ZEE-Z56-X3Z
How satisfied are you with the help you received?
😊Satisfied
😐Neutral
😞Dissatisfied
📈 Statistics — Customer satisfaction
94%satisfaction index · 87 ratings

And everything else a serious system needs

📅

Postponed tickets go into your calendar

Push a report to a later time and you can lift it into your calendar with one click, reminder included. It speaks up even on a day you never open the system.

🗄️

What is closed does not vanish

Old tickets can be archived: they leave the list, the statistics and the invoicing, yet can be brought back at any time. The system stays lean while the past remains.

🔑

Everyone sees only what concerns them

A colleague can be assigned to one or two customer companies: from then on they see only those tickets, hours and emails. Permissions are granted one by one — no need to make everyone an administrator.

🏢

Many customer companies, one system

Separate data, separate branding, one place to work from.

💾

Daily backups

Backed up every night, and the backup is verified.

🌐

Multi-language

Hungarian, English and German — everyone works in their own.

🏷️

Tickets sort themselves

Incoming email lands in the right category on its own.

💡

Reply suggestions from your own knowledge base

A draft answer built from articles you have already written.

📌

One glance in the morning tells you what is waiting

The Overview shows how many tickets have missed their deadline, how many are approaching one, which have no assignee and how many are waiting on you. Every figure is clickable: one move and those tickets are in front of you.

And these are in there too

🖥️
Asset registerMachines, licences, warranties — with the full ticket history of each device.
📖
Articles from solved ticketsOne button turns a closed ticket into a knowledge base article: generalised, without names and email addresses, broken into steps.
📢
Broadcast noticeTell one company or every customer about maintenance or an outage at once — optionally already marked as resolved.
🖼️
Your brandingYour own logo and company name on the interface — your customers see your system, not someone else's software.
👥
Several people on one ticketCollaborators can be added alongside the assignee: they are notified too and see in the list which tickets they work on. The assignee stays one person — if everyone is responsible, no one is.
👤
Customer portalYour customers see their own tickets, replies and history.
🔐
Two-factor loginAn emailed code or an authenticator app, with trusted devices.
📜
Audit trailEvery change is recorded: who did what, and when.
🗝️
Roles and permissionsAgents can be limited to one company or to certain actions.
📧
Email logA record of every outgoing email, errors included, searchable.
🛡️
GDPR-readyEuropean hosting, a data processing agreement and export on request.
🔎
Found even when worded differentlySearch finds by meaning, not only by the words you typed.
📎
AttachmentsScreenshots and log files on the ticket — including from email.
🔄
Always the latest versionWe install the updates; there is nothing for you to do.
📝
A long ticket in one paragraphThe gist of a long exchange in a few sentences, on request.
📊
You decide what you useEach intelligent feature can be switched on or off separately.
✍️
A signature under every replyYour name and contact details close every reply automatically.
📱
Works from a phone tooCards on a phone, a collapsed menu on a tablet — readable everywhere.
Pricing

Pay for agents. Everything else included.

No charge for reporters, no ticket limit, no "premium tier" that happens to contain the one thing you actually need. Everything you see on this page is included from day one.

Agents Monthly Yearly 2 months free AI included
1 agent 30 € 300 € 200 cr / mo
3 agents 40 € 400 € 500 cr / mo
5 agents 50 € 500 € 1 000 cr / mo
10 agents 80 € 800 € 2 000 cr / mo
25 agents individual quotation custom
Prices do not include VAT
  • Unlimited reporters — you do not pay for your customers
  • Unlimited tickets and client companies in every plan
  • Your own address: yourcompany.solveport.app
  • 3 GB storage for attachments
  • Updates, hosting, daily backups — all handled by us
Start the trial
You can upgrade at any time — you only pay the difference for the remaining period.
One AI operation — translation, categorisation, summary, knowledge-base article — costs about 3 credits, so even the smallest plan’s 200 free monthly credits cover roughly 60 of them. The allowance refills every month; if one month runs short, credit can be topped up at any time and never expires. Ask us for the current top-up prices.

Need more room? Additional storage is €10 per 5 GB per month.

Getting started

You pick the name. We handle the rest.

No server to provision, no installation, no maintenance window. Choose an address, confirm your email, and we set your system up by hand so that everything is in place — usually a few hours, within one working day for certain.

You try it

Thirty days free, no commitment. Along the way it becomes clear how many agents, which categories and what kind of customer base you need — and whether the monthly or the yearly plan suits you better.

We set your system up

It runs on your own address: yourcompany.solveport.app — with categories in place, staff accounts and a support email address. We prepare it by hand so that everything is where it should be: usually a few hours, within one working day for certain.

You start using it

Hosting, backups and every future update are ours to handle. New features simply appear — you will not notice anything, it just gets better.

Curious how it would work for your team?

Try it for 30 days, with 200 AI credits — no credit card, no commitment. If it is not for you, walk away; nothing is deleted automatically.

Start free trial — 30 days

Questions? Write to support@solveport.app — we reply within one working day.